Privacy Policy

This Privacy Policy explains how VIONVA ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from vionva.com (the "Site"). By using the Site, you agree to the practices described below.

1. Information We Collect

Information you provide to us:

  • Name, shipping and billing address
  • Email address and phone number
  • Payment information (processed securely by our payment providers; we do not store full card numbers)
  • Order history and customer service correspondence
  • Any information you share when subscribing, reviewing, or contacting us

Information collected automatically:

  • Device type, browser, IP address, and operating system
  • Pages viewed, links clicked, and how you interact with the Site
  • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, payments, and shipping
  • Send order confirmations, shipping updates, and customer service replies
  • Send marketing emails and offers (only with your consent; you can opt out anytime)
  • Improve and personalize your shopping experience
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

3. How We Share Your Information

We share your information only as needed to operate our business, with:

  • Service providers — e.g., Shopify (our e-commerce platform), payment processors, and shipping carriers
  • Marketing and analytics providers — to understand and improve Site performance
  • Legal authorities — when required by law or to protect our rights

We do not sell your personal information.

4. International Data Transfers

As we operate globally, your information may be processed in countries outside your own. Where required, we take steps to ensure your data is protected in accordance with applicable laws.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent for marketing at any time
  • Request a copy of your data (data portability)

EU/EEA & UK residents (GDPR): You may exercise the rights above and lodge a complaint with your local data protection authority.
California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the "sale" of personal information (note: we do not sell your data).

To exercise any of these rights, email us at [support@vionva.com].

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described here, including legal, accounting, and reporting requirements.

7. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. You can manage or disable cookies through your browser settings, though some features may not function properly without them.

8. Data Security

We use industry-standard measures, including encryption and secure payment processing, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not intended for anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.

11. Contact Us

Questions about your privacy or this policy? Email us at [support@vionva.com]