Shipping Policy
At VIONVA, every order is handled with care. Below you'll find everything you need to know about how and when your order will arrive.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During launches, sales, or holiday peaks, processing may take slightly longer — we'll always keep you updated.
2. Shipping Rates
- Complimentary worldwide shipping on all orders over $149.
- Orders under $129: a flat rate of $8.9 applies, calculated at checkout.
3. Estimated Delivery Times
Delivery time = processing time (1–3 business days) + transit time below. Estimates are in business days and begin once your order ships.
| Region / Country | Standard |
|---|---|
| 🇺🇸 United States | 7–12 business days |
| 🇨🇦 Canada | 8–14 business days |
| 🇬🇧 United Kingdom | 7–12 business days |
| 🇩🇪 Germany | 8–13 business days |
| 🇫🇷 France | 8–13 business days |
| 🇮🇹 Italy | 9–14 business days |
| 🇪🇸 Spain | 9–14 business days |
| 🇳🇱 Netherlands | 8–13 business days |
| 🇮🇪 Ireland | 8–14 business days |
| 🇸🇪 Sweden / 🇳🇴 Norway / 🇩🇰 Denmark | 9–15 business days |
| 🇨🇭 Switzerland | 9–15 business days |
| 🇦🇺 Australia / 🇳🇿 New Zealand | 9–15 business days |
| Rest of Europe | 10–16 business days |
Please note: delivery times are estimates and may be affected by customs, weather, carrier delays, or peak seasons.
4. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order anytime via the link in the email or our [Track Your Order] page. Please allow 24–48 hours for tracking to update.
5. Customs, Duties & Taxes
- For most destinations, prices are shown excluding import duties and taxes.
- Any customs duties or import taxes are the responsibility of the recipient and are determined by your local customs office.
- We are unable to predict or refund these charges.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us at [support@vionva.com] within 12 hours of ordering.
7. Lost, Delayed or Damaged Packages
- If your tracking shows no movement for 10+ business days, or your package arrives damaged, contact us at [support@vionva.com].
- We'll work with the carrier to locate your parcel or arrange a replacement/refund.
- Claims for lost or damaged items must be made within 14 days of the expected delivery date.
8. Contact
Questions about your order? Email [support@vionva.com] — we respond within 24 hours (Mon–Fri).